TERMS AND CONDITIONS
ONE TO ONE CONSULTATIONS
We aim to provide the highest standard of nutritional support and guidance. We rely on you as an individual to provide accurate and up to-date information about your current health and medical history. Failure to do so could result in inappropriate nutritional advice giving. We ask that your pre-consultation questionnaire is completed accurately. We request that this information should be sent over to us at least 48 hours before your consultation. This ensures we are prepared for your appointment and can give the best possible nutrition care plan.
If you purchase a three-part package we will agree in the initial appointment when the other two appointments will take place. Depending on your individual needs a suitable review time will be agreed, for example someone living with type 2 diabetes, looking to improve HbA1c, one appointment per month for a three-month period would be recommended. For someone living with gestational diabetes one appointment a week for a three-week period would be recommended. A maximum of three months will be set for all three-part packages. After the three calendar months has passed the package will expiry and no refund will be given. If you need to reschedule an appointment, please contact us directly and as soon as possible by sending us a message below.
All three-part packages are entitled to email support between agreed appointments. We aim to respond within two working days to any email queries. During periods of annual leave, it may take longer to response to email queries.
Appointments are predominately online via a live video link or can be via telephone call if preferred. A video link will be sent ahead of the scheduled appointment time. If a telephone call has been requested, we will call you at the agreed time.
CANCELLATION
Should you need to rearrange your appointment please contact directly to discuss as soon as possible. We endeavour to be as flexible as possible with rebooking your appointment, however short notice of cancellation may mean it is difficult to book you back in quickly.
Should you be running late for your appointment please contact via email as soon as you can, if you are more than 15 minutes late the appointment will need to be rearranged.
PAYMENT
Full payment is taken at the time of booking. This includes single and package appointments. An invoice will be emailed to you upon scheduling an appointment. Payment will be taken via BACS payment (preferred) or a payment link using the system Stripe (a 3.25% handling fee will be added).
An appointment is not confirmed until full payment has been received, along with consent and pre consultation questionnaire. The appointment will not go ahead without agreed (signed) consent.
PERSONAL
As outlined in the privacy policy, all information will be stored securely. The information is confidential, we will only communicate to your GP with your consent. Information would only be shared without consent to your GP or other health professionals if it was felt your safety was at risk.
You should inform us of any medical history, enabling us to provide effective and safe dietary advice. Failure to provide this information may affect the dietary advice provided. It is your responsibility to provide an up-to-date medical history.
WORKPLACE WELLBEING SESSIONS
Terms and conditions will be agreed on an individual basis depending on the nature of the work session requested. Terms and conditions will be sent to the client and agreed before any formal work is conducted.
DISCLAIMER
Carolyn is a UK registered dietitian with the Health and Care Professions Council (HCPC) and a member of the British Dietetic Association (BDA). She uses scientific knowledge, clinical skills and expertise as a dietitian and chef in an accurate and professionally responsible manner. The advice given on this website is aimed at the adult general public and should not be used as an alternative to personally tailored advice given by your own dietitian, doctor or nurse.
All of the opinions on this website and our social media pages are our own. A product mention or featured does not imply endorsement or recommendation of the product in question. We promote all foods to be eaten in moderation as a part of a healthy balanced diet. We promote healthy lifestyles as a way of life.
The blog reflects who Carolyn is personally and professionally. We regularly create and share recipes on this website/blog and via the Spooner Nutrition social media pages. Recipes are created by Carolyn and may reflect the time of year or specific calendar dates, eg Christmas / pancake day. Recipes are aimed at the adult general public and may not necessarily suit an individual’s dietary requirements.
As an experienced chef Carolyn may post about a recipe which feels restaurant standard and less health based driven. Carolyn always strives to create delicious and nutritious recipes and applies recipe adaptation where possible to improve the health quality and nutrition of the dish. For example, we may recommend 50% less fat crème fraiche in our dish to reduce saturated fat content, however fat content may still be high. It’s the intention some dishes may not be ‘everyday foods/meals’ however can be included in a healthier way within a balanced diet.
The content on this website is the intellectual property of Carolyn Jackson. It may not be reused, republished or reprinted without our consent.
Whilst the information on this website has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.
GESTATIONAL DIABETES AND DIABETES IN PREGNANCY
At Spooner Nutrition we want to provide you with the best possible dietary advice to help manage your blood glucose levels to ensure a healthy pregnancy. In some cases, dietary advice, despite the best efforts made by the client will not result in target blood glucose levels. It is not uncommon for some women to need medication prescribed by a doctor to aid their blood glucose level.
If you are also under the care of an NHS dietitian, it is possible dietary advice can vary. If you are acting upon dietary advice from multiple sources this may affect your level of control. We are unable to take responsibility and you do so at your own risk.
